Data Policy

Information You Provide

When you create an account and use Tirra, we collect information you provide directly to us, including:

• Identity information: Full name, date of birth, email address, phone number, and government-issued identification documents
• Financial information: Bank account details, payment card information, transaction history, and cryptocurrency wallet addresses
• Profile information: Username, profile photo, preferences, and settings
• Communications: Messages, support requests, and feedback you send to us

Information We Collect Automatically

When you access or use our services, we automatically collect:

• Device information: Device type, operating system, browser type, IP address, and mobile network information
• Usage information: Pages viewed, features used, time spent on the platform, and interaction patterns
• Location information: Approximate location based on IP address and precise location if you grant permission
• Transaction information: Details about payments you send and receive, including timestamps and amounts

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send you related information
• Verify your identity and prevent fraud and abuse
• Comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new products and services
• Personalize your experience and deliver relevant content
• Monitor and analyze trends, usage, and activities

We may share your information in the following circumstances:

• With service providers: We work with third-party service providers who perform services on our behalf, including payment processing, identity verification, fraud detection, customer support, and analytics
• With financial institutions: We share information with banks and financial partners to facilitate transactions and comply with financial regulations
• For legal purposes: We may disclose information to comply with legal obligations, respond to legal requests, enforce our agreements, or protect the rights, property, or safety of Tirra, our users, or others
• With your consent: We may share your information with other parties when you give us explicit consent to do so
• In business transfers: If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We implement industry-standard security measures to protect your information, including:

• End-to-end encryption for sensitive data
• Multi-factor authentication options
• Regular security audits and penetration testing
• Secure data storage with encryption at rest
• Employee training on data protection best practices
• Strict access controls and monitoring

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and enable multi-factor authentication.

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct your information through your account settings
• Deletion: You can request that we delete your personal information, subject to legal and contractual obligations
• Portability: You can request a copy of your data in a machine-readable format
• Opt-out: You can opt out of marketing communications at any time
• Restriction: You can request that we restrict the processing of your information in certain circumstances

To exercise these rights, please contact us at privacy@tirra.com. We'll respond to your request within 30 days.

Tirra operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including standard contractual clauses approved by relevant authorities.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain:

• Account information for the duration of your account plus 7 years for regulatory compliance
• Transaction records for 7 years as required by financial regulations
• Identity verification documents for 7 years after account closure
• Marketing data until you opt out or we no longer have a legitimate interest

Tirra is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

We may update this Data Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We'll notify you of material changes by email or through our platform. Your continued use of Tirra after changes become effective constitutes acceptance of the updated policy.

If you have questions or concerns about this Data Policy or our data practices, please contact us: